How to Reset Two-Factor Authentication (2FA) for a User in V2 Cloud

 

If a user is having trouble accessing their account due to Two-Factor Authentication (2FA), you can reset their 2FA settings directly from the V2 Cloud dashboard. Follow the steps below.

Steps to Reset 2FA

1. Log in to the V2 Cloud Dashboard
   
    
   • Go to dash.v2cloud.com and sign in with your admin credentials.
     
      
2. Select the Cloud Computer
   
    
   • From your dashboard, click on the title of the computer where the user is located.
     
      
3. Locate the User
   
    
   • In the users list, find the specific user whose 2FA needs to be reset.
     
      
4. Edit the User Settings
   
    
   • Right-click on Action next to the user’s name.
     
      
   • Select Edit User.
     
      
5. Enable the 2FA Reset
   
    
   • Check the box that says:
     “Require two-step authentication reset.”
     
     
      
   • Save your changes.
     
      
6. User Login After Reset
   
    
   • On the user’s next login, they will be prompted to set up their 2FA again.
     
      
   • They can choose to configure it via email, authenticator app, or both, depending on their preference.