Connecting issues - Resolving White/Black Screen

 

If you encounter a white or black screen while using our platform, this may be due to your browser cache being full or an update to our infrastructure. We apologize for any inconvenience this may cause. Please follow the troubleshooting steps below:

General Troubleshooting

• Restart your local PC.
• Restart your router.

Connecting via Web Browser

1. Clear your browser cache by pressing CTRL + SHIFT + R.
2. Clear your browsing data:
3. Ensure the time range is set to "All time."
4. You may uncheck options for passwords and browsing history if you wish to retain them.
5. Click Delete/Clear Data.
6. Try using Incognito/Private mode.
7. Attempt to connect using a different browser.

For browser-specific cache clearing instructions:

• Google Chrome: chrome://settings/clearBrowserData
  
  

• Microsoft Edge: edge://settings/clearBrowserData

Connecting via V2 Application

1. Uninstall the V2 Application.
2. Restart your local PC.
3. Download and reinstall the latest version of the V2 Application from: https://v2cloud.com/download.

Additional Solutions

1. If the issue persists, try clicking "Full Screen" in the top-right corner of the application.

 

2. Alternatively, click Minimize and then Maximize or use the "Restore Down" and "Restore Up" options next to the close (X) button.

• V2 Application

• Web Browser

Let us know if you need any further assistance! 🚀