Mapped Drives Getting Disconnected

Issue

Your mapped drives may disconnect or show as unavailable when trying to access them.

Cause

The most common reasons for this issue are:

1. The password for the account used to map the drives has been changed recently.
   
    
2. A Windows name resolution conflict is preventing the mapped drive from staying connected.
   
    
3. The drive was manually disconnected by the user.
   
    

Solution

1. Check and update saved credentials
   
    
   • On the affected computer, click the Start menu and type Credentials.
     
      
   • Open Credential Manager.
     
      
   • Look for any saved credentials related to the mapped drive.
     
      
   • If the password has changed, update it with the new one.
     
      
2. ⚠️ If you are using credentials from another PC or shared account, make sure those updated credentials are also saved in your Credential Manager.
   
    
3. If the issue continues
   
    
   • Reconnect the mapped drive manually and confirm you are using the correct username and password.
     
      
   • If problems persist, contact support with details about when the disconnection happens (for example, after restart, after password change, or randomly during the day).