In this tutorial, you will learn how user charges work on your V2 Cloud account and why they appear on your invoice. This helps you avoid confusion when reviewing billing.

Step 1: Understand When User Charges Appear
User licenses are billed in the next billing cycle.
For example:
- If you add users in October
- You will see the charges on your November invoice
This is expected behavior and applies to all user additions.
Step 2: Know How Usage Is Calculated
The system checks which users were active during the previous billing period.
Even short usage counts.
- A user active for one day is still billed
- That user will appear on the next invoice
This ensures all activity is included in billing.
Step 3: What Happens When You Delete a User
Deleting a user stops future charges, but not immediately.
You may still see:
- One final charge on the next invoice
That charge covers the time the user was active before deletion.
Step 4: Re-Adding a User
If you delete and re-add a user:
- The system treats it as a new license
- A new charge will appear on the next invoice
This applies even if the user is re-added on the same day.
Step 5: No Changes to Users
If you don’t add or re-add users:
- No new user charges will appear
- Your billing remains the same
Step 6: Adding Users During Trial or Late in a Cycle
If users are added:
- During a trial
- Or near the end of a billing cycle
They will appear on the next invoice after that period ends.
Step 7: Why Your Invoice Shows More Users Than Expected
Your invoice reflects past activity, not current users.
So if you recently removed users:
- They may still appear on your latest invoice
- Changes will show on the next billing cycle
Important:
User charges are not real-time.
- Billing always reflects the previous cycle
- Even one day of activity counts as a full license
- Deleted users may appear one last time
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