Can’t log in using the web browser

It might be a caching error. Here is how to clear the cache for some of the major web browsers

Firefox

• Click the menu button and select Options.
• Select the Privacy & Security panel.
• In the Cookies and Site Data section, click Clear Data…
• Remove the checkmark in front of Cookies and Site Data.
• With Cached Web Content check marked, click the Clear button.
• Close the about: preferences page. Any changes you’ve made will automatically be saved.

Tip: Here’s another way to clear the Firefox cache:

Click the Library button , click History, and click Clear Recent History…. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected, and then click the Clear Now button.

Chrome

• On your computer, open Chrome.
• At the top right, click More
• Click More tools Clear browsing data.
• At the top, choose a time range. To delete everything, select All time.
• Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
• Click Clear data.

Safari

• Click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu.
• Click the Advanced tab of the menu that pops up.
• At the end of the tab, select the “Show Develop menu in menu bar” box and close the Preferences menu.
• Click the Develop tab from the Safari menu at the top of the page.
• Click Empty Caches from the dropdown menu.

You may also want to clear your browsing history in addition to emptying your cache. Here’s how to do that.

• Choose the History tab in Safari.
• At the very bottom of the dropdown menu, choose Clear History.
• A box pops up with a choice to clear the last hour, today, today, and yesterday, or all history. Choose your time frame and click the Clear History button.

You can now log in